Qatar airways student baggage allowance is not shown. I booked a ticket for my sister Pavithra.R through the promotional webpage which offers excess baggage for students travelling to the US. http://www.qatarairways.com/in/en/off...
The page clearly says the excess baggage will be added once the booking is made ("Click 'Search for Flights' and complete your booking. Your Excess Baggage will now be included in your booking."). But the excess baggage never showed up throughout the process of booking. I believed I will get the excess baggage information in the confirmation email. But the email says nothing about a third bag.
When I contacted international customer care, I was told they did not know how to help me. And the local Qatar airlines office located in Chennai, India is also not helping us in anyway (They are completely ignoring the complaint, which is rude) . what the website says and what it does are totally misleading. I did not expect this kind of an experience with Qatar, this being my first time booking with the airlines. I am extremely unhappy with the website and even more unhappy with the way customer care is dealing with our issue.
Now i have a booking made but without excess baggage. My sister is coming for the first time to the US and has packed three bags full of things. $200 dollars for an additional bag is not an easy thing for a student.
Tags: Qatar airways student baggage allowance is not shown, Qatar Airways (Airline)